THE FRIENDSHIP LINE
1-800-971-0016
The Friendship Line is the nation’s only 24-hour, 365 day-a-year, toll-free support line for older adults and adults living with disabilities. Trained volunteers handle most of the calls, though experienced staff are always available. They work out of IOA’s offices in San Francisco’s Richmond District.
Volunteers take calls from every state in the U.S. and some Canadian provinces. This year, they expect to handle around 180,000 calls, including 35,000 made by volunteers checking on people’s well-being, said Rae Marie Laguna, call center manager.